Frequently Asked Questions

Find answers to common questions about RateRocket

All Questions
General
Exchange Rates
Features
Technical
Business

General Questions

What is RateRocket?

RateRocket is a free, web-based currency converter that provides real-time exchange rates for 25+ major world currencies. We offer currency conversion, historical analytics, rate alerts, and educational content about foreign exchange markets.

Is RateRocket free to use?

Yes, RateRocket is completely free to use. All our features including currency conversion, analytics, and rate alerts are available at no cost. We support our service through advertising.

Do I need to create an account?

No account creation is required. You can use all of RateRocket's features immediately without signing up. However, please note that rate alerts are stored locally in your browser and will be lost if you clear your browser data.

Which devices and browsers are supported?

RateRocket works on all modern devices and browsers including:

  • Desktop computers (Windows, Mac, Linux)
  • Mobile phones and tablets (iOS, Android)
  • All major browsers (Chrome, Firefox, Safari, Edge)

Exchange Rates & Accuracy

How often are exchange rates updated?

Our exchange rates are updated in real-time during market hours. We source our data from reliable financial institutions and market data providers to ensure accuracy and timeliness.

How accurate are the exchange rates?

We strive for high accuracy by using reputable financial data sources. However, exchange rates fluctuate constantly, and actual rates offered by banks or exchange services may differ due to fees, spreads, and timing. Always verify rates with your financial institution before making transactions.

Which currencies do you support?

We support 25 major world currencies including USD, EUR, GBP, JPY, AUD, CAD, CHF, CNY, HKD, NZD, SEK, KRW, SGD, NOK, MXN, INR, RUB, ZAR, TRY, BRL, TWD, DKK, PLN, THB, and IDR.

Why do rates differ from my bank?

Banks and exchange services typically add fees and spreads to the mid-market rate. RateRocket shows interbank rates, which are the rates banks use when trading with each other. Your bank's customer rates will usually be less favorable due to their profit margins and operational costs.

Features & Functionality

How do rate alerts work?

Rate alerts allow you to set target exchange rates for currency pairs. When you create an alert, it's stored in your browser. Currently, alerts serve as reminders and are displayed in your alerts list. Future updates may include email notifications.

What does the Analytics dashboard show?

The Analytics dashboard provides:

  • 30-day historical rate charts
  • Average rates over different time periods
  • Volatility measurements
  • Market trend indicators
  • Best time to convert recommendations

Can I convert multiple currencies at once?

Currently, RateRocket converts one currency pair at a time. However, you can quickly switch between different currency pairs using the dropdown menus and the swap button for instant conversions.

How do I use the currency facts feature?

The currency facts panel is located on the right side of the main page. Click the "Get New Fact" button to cycle through interesting facts and educational information about world currencies and foreign exchange markets.

Technical Support

The converter isn't working. What should I do?

Try these troubleshooting steps:

  • Refresh the page
  • Clear your browser cache
  • Ensure JavaScript is enabled
  • Check your internet connection
  • Try a different browser

If problems persist, contact us at [email protected]

Why isn't the chart loading?

Chart loading issues are usually caused by:

  • JavaScript being disabled
  • Ad blockers interfering with scripts
  • Slow internet connection
  • Browser compatibility issues

Try disabling ad blockers temporarily or switching to the Analytics tab after the page fully loads.

My alerts disappeared. Why?

Rate alerts are stored locally in your browser. They may disappear if you:

  • Clear your browser data/cookies
  • Use incognito/private browsing mode
  • Switch to a different browser or device
  • Have browser settings that automatically clear data

Is my data secure?

Yes, your privacy and security are important to us:

  • We don't store personal financial information
  • All conversions are performed locally in your browser
  • We use SSL encryption for data transmission
  • We don't track or store conversion amounts

See our Privacy Policy for complete details.

Business & Commercial Use

Can I use RateRocket for business purposes?

Yes, many businesses use RateRocket for quick currency conversions and market research. However, for critical business transactions, we recommend verifying rates with your financial institution and considering the terms of service.

Do you offer an API for developers?

We're currently exploring API options for developers and businesses. If you're interested in API access, please contact us at [email protected] with "API Inquiry" in the subject line.

Can I embed RateRocket on my website?

Currently, we don't offer embeddable widgets. However, you can link to RateRocket from your website. For partnership opportunities or custom solutions, please contact us at [email protected].

Do you provide historical data downloads?

Currently, historical data is available through our Analytics dashboard for viewing. For bulk historical data or custom data solutions, please contact us to discuss your specific requirements.

Still Have Questions?

Can't find the answer you're looking for? Our support team is here to help!

Contact Us | info@raterocket.org